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FAQ

FAQ's

Why do the items ordered seem in a different color then the one on the screen?

Some colors are slightly different depending on the screen of your computer. That's why we are trying to give you the most accurate description of the garment.

Can I wash all the clothes in the washing machine?

Please refer to the label and the care instruction we have included in the description.

And if you're still not sure, contact us at info@petitwild.com

How do I know the size I need to order?

We have attached next to the description, a table with sizes. If you are still not sure, please contact us by mail at info@petitwild.com and we will help you to find the exact size you are looking for.

Why do I need to pay V.A.T if I order in Israel?

According to Israeli law, any purchase made in Israel is subject to an 17% V.A.T. tax. Taxes are included in the price.

How will I get a refund for my purchase?

All refunds will be made in the same original form of payment.

Can I return an item if I don't like it?

Yes, you can return or exchange an item. But make sure to contact us as soon as possible and send it back within 14 days of receiving the garment.

Do I need to pay tax and duties?

Depending where you live in the world, you may have to pay tax and duties. We recommend you check with your local postal service about these fees.

How can I change my placed order?

Once your order has been placed and you have received an order confirmation by email, you won't be able to make any changes to your order. However, If you wish to make changes to your placed order, or in your contact and or shipping information, you must contact immediately Petit wild by email at 

info@petitwild.com

.