Shipping & Returns
Due to the COVID-19 delivery time may be delayed.
- Pickup from Tel Aviv - Free - The order should be picked up not later than 14 days after your purchase.
- Registered mail post - 19 NIS
- Registered mail post - Orders over 220 NIS - Free
- Door to Door - 40 NIS
- Registered mail post - 35 NIS - tracking not available.
- Express shipping - 80 NIS - includes tracking number.
Shipping and Delivery
Items will be shipped within 3 business days by registered mail with a tracking number. You will be able to track your shipment easily and in a timely manner. You will be informed by mail when your items are shipped.
Israel: shipment usually takes up to 7 business day in Israel and up to 5 business day for door to door delivery.
Europe: shipment usually takes up to 14 business days - Ems up to 5 business day.
USA and Canada: shipment usually takes up to 21 business days - Ems up to 5 business day.
Asia: shipment usually takes up to 21 business days - Ems up to 5 business day.
Postal delays may occur from time to time and Petit Wild cannot be held accountable for delays generated by the postal service.
Express delivery within 2-3 business days is available at the price of 15-30 US$, depending on the weight and the country of residence.
Refunds and Exchanges
All items leaving our warehouse in Tel Aviv, Israel, are packed and water proof. Petit Wild is not responsible for any damage or loss occurring during transportation.
We want you to be satisfied with our product, if for any reason you are not, please contact us by phone +972 545807399 or by email firstname.lastname@example.org
You have the right to return you order within 48 hours from the day of delivery of the goods and receive a full refund of the goods, excluding the shipping cost.
If you want to exchange the goods, please contact us by phone +972 54580739 or by email email@example.com , you have 14 calendar days from the day of delivery of the goods to return your order to exchange the goods or receive a voucher of the amount of the returning goods, not including the shipping cost.
The goods have to be undamaged and unused. Returns that are damaged or soiled, washed, altered or worn (other than to try the item on) will not be refunded. We reserve the right to return to the customer items that are not returned in their original condition.
All items returned should include the returned form fully completed along with an order reference number, purchased item(s), price paid, reason of cancelation and the customer's contact. Unidentified returns may not be eligible for a refund.
All items should be returned in the same condition they were received. All items should be returned properly packed and water proof. Any damaged item will not be refunded. All returned goods should be mailed via postal service with insurance and tracking number. Petit Wild is not responsible for returns that get lost in the mail. As soon as we get the package back, we will send you a confirmation email.
Our address for returns:
Hakalir 14 / apt 12
Should you receive the wrong item, we will be happy to exchange the garment and shipping will be on us!
For any question concerning purchase, shipping and returns, please contact us by mail at firstname.lastname@example.org. We will get back to you within 24 hours.